Support

Prior to launching Midea Air Conditioning products in the UK, FG Europe has made significant investments in preparing the same premium levels of support that has given growth and longevity in many key territories across Europe. In the UK two new offices have been established, one in London and one in Newcastle boasting a team of industry-proven individuals ready to provide the markets fastest and most dedicated pre-and post-sales support nationwide.

RELIABILITY EQUALS GROWTH

Midea annual sales in the last 10 years have grown from $12bn to $28bn based on a simple strategy of providing innovative, affordable, robust and reliable air conditioning products. With production facilities in 12 countries, served by Midea owned German Robotic automation, provides global manufacturing accuracy that is only matched by companies such as BMW and Mercedes Benz.

We are therefore so confident in our products reliability that we are offering all of our Mi-Pro installation partners the industry’s 1st 10-year warranty.

TRAINING

Free technical training and CPD’s are available at our London office and “hands-on” equipment training that include the safe handling of R32 refrigerant are available at our Newcastle Training Academy. Qualified controls and refrigeration engineers are also available via our dedicated support line. The same engineers will also be responsible for the correct diagnosis, management, preparation and shipment of UK available next day spare parts.

If you wish to apply for Mi-Pro training please follow this link.

10 YEAR WARRANTY FOR MI-PRO INSTALLATION PARTNERS

10 Year Warranty: There is no one better at looking after an air conditioning product than the company who has selected the equipment and understands the application of the original installation. It, therefore, makes perfect sense for an end user to select the original installer in achieving the best possible maintenance and life-cycle cost from their initial capital purchase.

To support our Mi-Pro installation partner’s offer the best possible maintenance and warranty to its customers, we are offering financial support by the way of a 1st-year service contribution.
The industry’s 1st 10 Year Warranty for Mi-Pro installers who correctly maintain our products.
(Annual Registration required)

WARRANTY AND CUSTOMER SUPPORT

If you take care of our products and something goes wrong then we want you to remember this unlikely event for how quickly we made it right. Our aim is to provide the simplest, fastest and most economical means of repair in the industry.

Mi Warranty Policy

Customer Support Line +44 (0) 191 263 6367

For further details on our Warranty Policy please contact the UK Technical Support Manager Chris Foster:

Chris Foster – UK & Ireland Technical Support Manager
FG Europe UK Ltd
105 Piccadilly, Mayfair, London, W1J 7NJ
Tel: +44 (0) 191 263 6367
Email: cfoster@fgeuropeuk.co.uk |

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